Privacy Policy

Privacy Policy

Last Updated: 20th July 2025

At True Connections Ltd, we are committed to protecting your personal data and respecting your privacy. This privacy policy outlines how we collect, use, and safeguard your information when you engage with our services.

Who We Are

True Connections Ltd provides flexible contact services for families, including virtual and community-based sessions. Our services are overseen by qualified professionals, with safeguarding and privacy at the heart of everything we do.

Information We Collect

We may collect and process the following personal information:

• Names, contact details, and referral information
• Information about children and families relevant to the service provided
• Information required for safeguarding or court reporting (if applicable)
• Technical data when you use our website (e.g., IP address, browser type)

How We Use Your Information

We use your information to:

• Arrange and manage contact sessions
• Communicate with you regarding your referrals or enquiries
• Prepare any required documentation (e.g., summaries or reports)
• Improve our services and ensure safety and quality
• Comply with safeguarding and legal requirements

We will only process your data when we have a lawful basis to do so — such as with your consent, in the performance of a contract, or in compliance with legal obligations.

How We Store Your Information

Your personal data is stored securely using password-protected systems. We retain your information only as long as necessary to fulfil the purpose for which it was collected, including legal, regulatory, or safeguarding requirements.

Sharing Your Information

We do not sell or share your information with third parties for marketing purposes. We may only share your data:

• With local authorities or legal professionals when required
• With safeguarding partners where a concern has been identified
• With your consent or where legally obligated

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request corrections to your personal data
• Ask us to delete your data, in certain circumstances
• Object to or restrict how we use your data

To exercise your rights or for any privacy-related concerns, please contact us at:

📧 info@true-connections.co.uk

Cookies and Website Use

Our website may use cookies to improve your browsing experience. You will be notified and given the option to accept or decline non-essential cookies.

Contact Us

If you have any questions or concerns about this policy or your personal data, please contact:

True Connections Ltd

Email: info@true-connections.co.uk

Contact: 07896757873